Behind the Scenes with a Case Manager

So often in human services, terms are thrown around that may not have much meaning to people outside the profession. Many clients and caregivers interact with case managers, but what do these dedicated individuals do? We sat down with Debbi Vinci and Meg Strickler, two MVES case managers, to find out.

Editor: What is the primary responsibility of a case manager?

D. Vinci: MVES case managers coordinate client services, allowing elders to live safely and independently at home. We regularly visit clients at their homes and determine their needs, support systems, current levels of service, and their general ability to function in their homes. And, we advocate for our clients, helping them get the care they need.

Editor: What types of things do you look for on a home visit?

M. Strickler: We make sure clients are taking their proper medications, can bathe and dress themselves, and are eating well. We look at the client's ability to move around, use the bathroom, shop, and clean the house. If we notice a problem, we work to arrange a service that maintains the client's standard of safe living.

Editor: How much time do you spend on home visits? Do you go all over the MVES service area?

M. Strickler: We spend about forty percent of our time making home visits. We visit each client at least once every six months. Each case manager is assigned a particular community and visits clients in that community.

Editor: What do you do back at the office?

D. Vinci: We handle the care coordination for our clients and continually update their services based upon their needs. We also talk with family members and other caregivers and suggest ways they can help with their elderly relative or friend. And, we educate clients and caregivers about the public benefits that are available to them. We even help them apply for grants to help defray the costs of certain needs.

Editor: How does someone become a client? How do they get a case manger like you to help them?

M. Strickler: Usually, an elder, a caregiver, or a medical professional calls MVES and speaks with our Information Services team. The Information Services team determines the elder's initial need and will contact the intake department at the agency. An intake case manager will schedule a time to visit the elder and complete a thorough assessment of the elder's situation. Once this assessment is completed, a case manager is assigned to the client.

Editor: What's the most challenging part of being a case manager?

D. Vinci: I'd say the biggest challenge is trying to provide sufficient services to a client—so they can remain living independently—under tight budget guidelines.

Editor: What's the most rewarding part of your job?

M. Strickler: Being able to help people remain independent in their home…and witnessing the happiness that brings them.