Behind The Scenes With The MVES Office Assistant

Betsy Hines understands the good work that MVES does. She’s been with the agency for 19 years. A local resident, Betsy sees the impact that MVES has on the communities it serves. And, as the office assistant, she provides a helping hand to staff who work directly with clients and caregivers.

Editor: As the Office Assistant at MVES, what are some of your responsibilities?

Hines: I am part of the administrative team that is comprised of the receptionists and the office manager. I support staff by copying, helping with mailings, taking minutes at meetings, organizing the monthly Connection Café, and ordering office supplies for the agency. I also fill in for the receptionists when they need help.

Editor: What do you enjoy about working at MVES?

Hines: I really enjoy my fellow employees. The staff is dedicated and kind. I also enjoy the flexibility that my position affords me. Working part-time, I can pursue other interests in my life.

Editor: What is the most rewarding aspect?

Hines: I take great pride in having worked at MVES for 19 years. That’s an accomplishment! I also find that helping others to help elders in the community is rewarding. The agency is passionate about providing services and it’s rewarding to work at an agency so committed to its cause.

Editor: With 19 years at MVES, you must have seen some changes. What are some of the big ones?

Hines: A major change was the move from 661 Main Street in Malden to our current address at 300 Commercial Street. And, now, the renovation at Commercial Street [is a big change]. From when I started at MVES, the number of clients has increased. There is also more diversity in both our clientele and staff.

Additionally, we offer more service choices for clients. For example, the consumer-directed care program is new in the last few years.

Editor: In your extensive career at MVES, what is your best memory?

Hines: I don’t know. There are so many it’s hard to choose!