Preparing For Your Safety

There has been much discussion in the news over the past weeks about a potential avian flu outbreak and influenza pandemic. Although there is no immediate threat of an influenza pandemic, Mystic Valley Elder Services (MVES) has been and is taking steps to prepare for the possibility of a pandemic outbreak or any other type of emergency situation.

We want to let you know that over the past several months MVES has been developing a range of contingency plans, in conjunction with local first responders (public safety officials), to ensure that the most at-risk clients will continue to receive home care services and home-delivered meals should an outbreak or pandemic occur. Our plan is being developed in cooperation with the state’s Executive Office of Elder Affairs.

In the event of a widespread outbreak or pandemic, there may be some adjustments in our management of client services and in our meal delivery system. However, we will make every effort to provide our clients with the high level of service that they have come to expect. We will strive to keep disruptions to a minimum and we will, as always, keep you informed of any changes that may need to be implemented.

Our planning process also involves working with vendors whose staff members provide direct services to clients. We are working together to ensure that our respective staffs will be able to continue to help elders in the event of a pandemic outbreak.

Concerning meals, please be assured that food safety is a major concern. We are in constant contact with our caterer and we promise you that the food products that are purchased for our dining sites and home-delivered meals program are safe for consumption and meet our strict food safety standards. Our caterer purchases products only from approved, reputable vendors. Our dietitian inspects the caterer’s kitchen regularly to ensure that our strict food safety and sanitation standards are being met, and that all of the food products are properly handled, prepared, and served. The actual meals are tested on a daily basis for quality.

We all hope that no outbreak or pandemic occurs. However, if public health is threatened, we will be ready to continue to serve our clients.

As always, please do not hesitate to contact us if issues or concerns arise. We can be reached 781-324-7705 or at info@mves.org.