Mystic  Valley Elder Services
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 MVES Beacon . Monthly Elder Care News for Clients, Caregivers, and Friends 
August/September 2007 
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Greetings,

How can it be that it's already August? The summer is flying by so quickly.

In this issue of The Beacon, you'll meet a local artist who creates art on unlikely surfaces and a veteran MVES staff member in our popular Behind The Scenes article. You'll also pick up some tips on staying cool and find out how to avoid telemarketing scams.

In this issue
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  • Reaching Out
  • For Meals And Masterpieces!
  • Behind the Scenes with MVES' Client Billing Specialist
  • Keep It Cool In Hot Weather
  • "I'm Not Interested. Thank You and Good-bye."

  • For Meals And Masterpieces!
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    "Not bad for an amateur," said 88-year-old Manny Silva, as he watched his daughter flip through an old sketchbook of his artwork. The pages are filled with creative, colorful, and detailed drawings that include landscapes, holiday scenes, scenic views, and caricatures. "Yeah, right. An amateur. Sure, Dad," Silva's daughter, Pamela Hosker, laughed.

    Silva's artistic talent, seemingly beyond that of an amateur, shows up on more than just the pages of a simple sketchbook. He sees art everywhere and draws on whatever paper-like surface is available around the house. Most recently, he has started using MVES home-delivered meal containers as canvases on which he creates his very own masterpieces! He cuts the sides off the plastic foam containers to create a flat surface and then reinforces the surface by stacking several pieces behind the first piece. Silva used to return the containers to his home-delivered meals driver so that they could be recycled. He has since decided that he would rather recycle them in his own way-by making them into art.

    Read more... »

    Behind the Scenes with MVES' Client Billing Specialist
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    When an elder who is receiving services from MVES has a question or concern regarding a bill they receive, Joyce Sauca takes the call. She makes sure that MVES clients and their families understand the components involved in the invoicing process. We spoke with Joyce to discuss her role as MVES' Client Billing Specialist.

    Editor: How long have you worked at MVES?

    Sauca: I started working here part-time 15 years ago as a receptionist and an administrative assistant. After about seven years in that role, I took a full-time position in the finance department.

    Read more... »

    Keep It Cool In Hot Weather
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    Older people are at high risk for developing heat-related illness because the body's ability to respond to summer heat can become less efficient with advancing years. Fortunately, the summer can remain safe and enjoyable if you use sound judgment.

    Heat stress, heat fatigue, heat syncope (sudden dizziness after exercising in the heat), heat cramps and heat exhaustion are all forms of "hyperthermia," the general name given to a variety of heat-related illnesses. Symptoms may include headache, nausea, muscle spasms and fatigue after exposure to heat. If you suspect someone is suffering from a heat-related illness:

    Read more... »

    "I'm Not Interested. Thank You and Good-bye."
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    Question: My parents continually get phone calls from companies offering "great deals." I know most of the calls are probably scams, but my parents will listen to the telemarketers. I'm afraid that one day my parents will fall for one of these hoaxes. Are there any tips on how to help elders avoid making this mistake?

    Answer: You have good reason to be concerned for your parents. According to the Federal Trade Commission (FTC), consumers lose more than $40 billion a year to telemarketing fraud. People over 50 years of age account for about 56 percent of all victims. Last year alone, almost nine million Americans were robbed of private financial information.

    Telephone scams can involve phony prize offers or travel deals and fake charities. The FTC warns seniors to listen for "buzz words for fraud" that include:

    Read more... »

    Reaching Out
    It won't surprise you that MVES can't afford a commercial during the Super Bowl to let people know what we do. Is our service any less important than those that are advertised during the Super Bowl or during the season premiere of "Grey's Anatomy"? I'm biased, but I certainly don't think so.

    MVES doesn't buy expensive advertising, but we do work hard to make people aware of our services. As a not-for-profit, we're not out to generate sales, but instead want community elders and their caregivers to know about help that is available to them. We pride ourselves on the choice of services that we offer to elders, and likewise, we're pleased with the numerous methods we use to promote the agency's programs. Our objective is to increase awareness by using as many effective vehicles as possible.

    Since you're reading this, you've already found one way we reach out to the community! Through our electronic newsletter and web site, we offer readers current news and helpful information. For your friends and family members who don't frequent the Internet, we maintain a steady presence in the local newspapers by submitting regular press releases, public service announcements, and a biweekly question and answer column.

    Many of our efforts to reach you often come with a face... or a voice. When you call MVES during the day, you'll always be greeted by a person--not a recording. We're a human services agency and we want you to know that we have a human face. On a similar note, our staff makes presentations at local health fairs and at fraternal organizations such as the Rotary Club. We're out and about. Just ask physicians. We regularly visit their offices to make sure they know where to refer their older patients.

    Read more...

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