Health Benefits Advice through the SHINE Program

What is the SHINE Program?

SHINE stands for Serving Health Information Needs of Elders. This program helps elders and Medicare beneficiaries to understand their Medicare benefits and other health insurance options. The SHINE Program ensures that Medicare beneficiaries have access to accurate, up-to-date information about their health care options.

What is a SHINE Counselor?

Community volunteers who are trained and certified by the Massachusetts Executive Office of Elder Affairs in many areas of health insurance, including Medicare Parts A, B, and D; Medigap insurance; Medicare HMOs; retiree insurance plans; long term care insurance; Medicaid; Medicare's "Buy-In" programs (QMB and SLMB); and many free or reduced cost health care programs.

How can a SHINE Counselor help me?

SHINE Counselors can help elders and Medicare beneficiaries understand their rights and benefits under Medicare and other health insurance coverage. Counselors can review present coverage, provide written comparisons of plans, protect elders from paying bills they should not pay, and prevent paying for unnecessary duplicate coverage. Counselors also help with claim forms and applications. They will make referrals when appropriate.

Where can I find a SHINE Counselor?

SHINE Counselors are located at senior centers, councils on aging, and other locations throughout the community. Please contact the SHINE Program Coordinator at Mystic Valley Elder Services by calling (781) 324-7705.

How can I become a SHINE Counselor?

Find out more about becoming a SHINE counselor or contact Volunteer Services at (781) 324-7705.

Fine out more about SHINE at the State's web site.