At this time, there will be no in-person consultations but only phone consultations due to COVID-19

Mystic Valley Elder Services Offers Telephone Counseling During Medicare Open Enrollment

If you have a Medicare Prescription Drug Plan or a Medicare Advantage Plan (HMO, PPO), you will be receiving or should have received information from your plan regarding open enrollment. This information explains changes in your plan for 2021.

During Medicare Open Enrollment (October 15 to December 7, 2020), you will have a chance to CHANGE your plan for next year.

Trained SHINE Counselors can help you understand your plan, changes and options you may have.  SHINE counselors offer free, confidential counseling on all aspects of Medicare and related health insurance programs.

Call 781-388-4845 to schedule a phone consultation appointment.  Due to COVID-19, counselors will only be available for remote counseling over the phone. There will be no in-person consultations this year. It is important to have your Medicare and insurance cards along with a complete list of your medications when speaking to the SHINE counselor. Call early to get a SHINE appointment during Open Enrollment.

Mystic Valley Elder Services SHINE program serves older adults in the communities of Chelsea,  Danvers, Everett, Lynn, Lynnfield, Malden, Marblehead, Medford, Melrose, Middleton, Nahant, North Reading, Peabody, Reading, Revere, Salem, Saugus, Stoneham, Swampscott, Wakefield and Winthrop.

These days, it can take an expert to figure out medical coverage. That’s why we provide it. Our free health insurance counseling program, Serving the Health Insurance Needs of Everyone (SHINE), provides unbiased, certified counselors who can help you navigate Medicare requirements, check your eligibility for MassHealth and other public benefits, and help you select the plan that best meets your needs.

You can speak with a SHINE counselor by phone or at our 20+ locations. Together, you will review your existing medical coverage, compare potential insurance plans, and make sure that you aren’t paying for unnecessary or duplicate coverage.

All counselors are trained and certified by the Massachusetts Executive Office of Elder Affairs. They have expertise in Medicare Parts A and B, Medigap insurance, Medicare Advantage plans, MassHealth, and state and federal public benefits programs.

To learn more about SHINE, Medicare and MassHealth options, please visit here.

Medicare Savings

On January 1, 2020 a new state law expanded the Medicare Savings Programs (also known as “MassHealth Buy-In”). The programs can pay your monthly Part B premium, and you will receive extra help from Social Security, greatly reducing your Medicare Part D drug costs. 

You may qualified if your gross income and assets are at or below the following:

• Single: $1,738 gross monthly income; $15,720 in assets
• Couple: $2,346 gross monthly income; $23,600 in assets

We’re here to make your life easier. For many individuals and families, the first call to Mystic Valley Elder Services is an introduction to a puzzling network of programs and long-term care services. We’ll help you bypass the confusion to find the right services for you.

We’re here for you.

When you call Mystic Valley Elder Services, our receptionist will connect you with a caring expert who is ready to listen and answer your questions. Our referral specialists have the most current information on services in the region and can make suggestions and referrals at no cost. If they do not have the answer right away, they will find it!

Referral services are available in:

• English
• Spanish
• Haitian Creole
• We can provide translation for other languages too—just ask!

Together, we’ll form a plan.

If you choose, we can send someone to your home to get a better sense of your current situation and goals. We also offer options counseling to help you make a smooth transition to or from a hospital, nursing/rehabilitation facility, assisted living residence, or your home. Whether it’s by phone or in-person, our staff are here to build a plan that works for you!

Fill out the form below or call us at 781-324-7705 to start a conversation.

Visit Our 20+ Sites

SHINE counselors are available to sit down with you at a site that’s convenient for you. Call to make an appointment.

Chelsea Senior Center
10 Riley Way
617-466-4370

Danvers Senior Center
25 Stone Street
978-762-0208

North Shore Elder Services
300 Rosewood Drive, Danvers
978-750-4540

Everett Senior Center
90 Chelsea Street
617-394-2260

Greater Lynn Senior Services
8 Silsbee Street
781-599-0110 ext. 611
781-586-8618

Lynnfield Senior Center
525 Salem Street
781-598-1078

Malden Senior Center
7 Washington Street
781-397-7144

Mystic Valley Elder Services
300 Commercial Street #19
781-388-4845

Marblehead Senior Center
10 Humphrey Street
781-631-6737

Medford Senior Center
101 Riverside Ave.
781-396-6010

Milano Center of Melrose
235 West Foster Street
781-662-6886

Middleton Senior Center
38 Maple Street
978-777-4067

Nahant Senior Center
334 Nahant Road
781-581-7557

Edith A. O’Leary Center
157 Park Street, North Reading
978-664-5600

Peabody Senior Center
79 Central Street
978-531-2254

Community Action Program
98 Main Street, Peabody
978-531-0767 ext. 125

Reading Senior Center
16 Lowell Street
781-942-6659

Rossetti Cowen Sr. Center
25 Winthrop Ave., Revere
781-286-8156

Jack Satter House
420 Revere Beach Blvd., Revere
781-289-4505 ext. 5221

Salem Senior Center
5 Broad Street
978-744-0924

Saugus Senior Center
466 Central Street
781-231-4178

Stoneham Senior Center
136 Elm Street
781-438-1157

Swampscott Senior Center
200 Essex Street, Rear
781-596-8866

Wakefield Senior Center
30 Converse Street
781-245-3312

Winthrop Senior Center
35 Harvard Street
617-846-8538